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Student Support Services

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Online Help Desk

Comprehensive technical support is available to students online to help resolve any technical difficulties you may have with your course, including logging in. Post your question on the Help desk discussion board and you will usually receive a response within 24 hours.

Make sure to bookmark the address for future reference: www.wlac.edu/onlinehelpdesk.asp


Online Tutoring and Online Writing Lab (OWL)

Get help with your classes through West’s FREE Online Tutoring Program. You may access the tutoring service from any computer with Internet access. 

Online tutoring is available in core subjects like:

  • Mathematics
  • English – refer to the Online Writing Lab (OWL) for English or any course writing assignment
  • Computer Science

Other subjects have included Psychology, Accounting, Spanish, Philosophy and Sociology.


How does online tutoring work?

Tutoring is offered online using NetTutor. There are several ways that students can receive tutorial assistance.

  • Meet with a tutor in a Live Session at a scheduled time by entering the queue for 1-on-1 interactive tutoring.
     
  • Ask a Tutor a question by using the online whiteboard to compose quick questions for a tutor.  Students can also upload documents, use the text tool to write out questions or comments or use the drawing tools to compose questions.
     
  • Visit the NetTutor Locker to watch videos of their previous tutoring sessions, pick up papers or receive feedback on questions that were posted.  

Ready to get Started?

  1. Log into Canvas and click on your course
  2. In the left Navigation List, select NetTutor
  3. Click on the subject tutor you need. For example, NetTutor History Tutor.
  4. Select the type of assistance you need; Live Session or Ask a Tutor a Question.  You can also  select the Tutor Locker to view archived sessions, pick up reviewed papers or to review answers to reviewed questions.

For more information email LearningCenter@wlac.edu


Online Writing Lab (OWL) Assistance

OWL tutors are available to help student with a variety of writing assignments. Email the OWL tutors at IntlOnlineOwl@wlac.edu to get started. OWL tutors provide assistance with:

  • Preparing to Write: Thesis statements, outlines, understanding assignment instructions
  • Writing: Assistance with development of essay and supporting details
  • Revisions: Re-organization of your paper, general review of sentence structure and discussion of essay development

Library Resources

Students have access to online library resources all day, every day including:

  • E-books
  • Magazine and journal databases
  • International newspaper database
  • Encyclopedias and dictionaries
  • Research and citation guides and tutorials
  • Access to a virtual reference librarian

Visit http://www.wlac.edu/Library for more information.


Online Bookstore

Students can purchase the books they need through this web site. 

For the Online Bookstore, please visit http://www.wlac.edu/Bookstore/index.aspx


Online Counseling

Online Counseling is a service offered through the college by way of Internet.  It provides assistance to students making decisions regarding educational, career, and personal concerns.  The fundamental goal of the Counseling Division is to provide opportunities for students to clarify their values, their goals, to cultivate self-confidence, develop self-direction and foster self-esteem.   Modes of modality are typically offered by email, real-time chat and video conference chat (Oovoo). 

Online counseling services include:

  • Selecting a degree path
  • Understanding what classes you needed to earn your degree
  • How to “transfer” your course credits to a university once you have completed your selected degree or classes

Online counselors are available to assist you with:

  • Abbreviated Student Educational Plans (ASEP)
  • Comprehensive Student Educational Plans (CSEP)
  • Assistance with Course Repeat/Line Out and Academic Renewal
  • Referrals to additional Student Success and Support Services

Counselors are available by e-chat (a live back and forth conversation online), email and phone. 

More information is available here.


Assessment

If the math or English course you wish to take is beyond entry-level, you are required to “assess” or “test” into the class.  If you are studying abroad or out-of-state and cannot make it into our assessment center to test, we have two options for course placement:
 
Prerequisite clearances:
 

If you have taken Math or English at a college, university or high school outside of the United States, please send your transcripts to one of the foreign transcript evaluation agencies found at www.ctc.ca.gov/credentials/leaflets/cl635.pdf.  Once the agency has completed its translation and evaluation, it should send the transcript to:

 
West Los Angeles College Office of Admissions, SSB; 9000 Overland Ave; Culver City, CA 90230.
 

Once we have received the translated transcript, please send a Prerequisite Completion form to appeals@wlac.edu.  Here is the link to Prerequisite Completion Form. The translation agency can give you sense of how long it will take for the transcript to arrive.  
 
Prerequisite challenges:
 
If you have the appropriate documented knowledge, experience or ability to succeed in a course, you should submit a Prerequisite Challenge form to appeals@wlac.edu.  For example, if you have taken the Math or English sections of internationally-recognized tests such as the ACT or SAT, you should submit copies of the test scores and the prerequisite challenge form to appeals@wlac.edu.  Here is the link to Prerequisite or Corequisite Challenge Petition.


Students are invited to test at their local community or make an appointment to test remotely through the ACCUPLACER remote testing service.

Please view this guide for more information about remote testing.